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Terms & Conditions

Empire Gym
 
 
Terms & Conditions

 
1. Membership
1.1. Your membership will begin on the day you join.
1.2. When paying by Direct Debit, you will be directed to the closest payment date available. If you do not take this date an initial payment (Pro Rata) will be required to cover the period up to your first DD payment.
1.3. Your membership is personal to you and cannot be loaned, sold on or transferred to another person. Members who lend or attempt to sell their membership will have their card rescinded without a refund.
1.4. Membership may be refused or rescinded with good reason at the discretion of the Empire Gym management and admission to Empire Gyms’ premises may also be refused to any member or their guest at the discretion of the management.
1.5. If Empire Gymor the bank/building society makes a mistake with your direct debit payment you are guaranteed a full and immediate refund from your bank/building society.
1.6. To qualify for a joint membership, both members must be residing at the same address and paying the membership fee from the same bank account. Proof of address in the form of driving licence, passport or utility bill will be requested when signing up to a joint membership.
1.7. To qualify for concessionary membership rates you will be required to supply evidence of your eligibility. This must be presented when joining the gym or on your first visit to the gym. Evidence for concessionary rates can be presented in the form of your birth certificate, driving licence, passport, a current NUS Student Card

2. Fees
2.1. You must pay a membership fee which will be determined by your chosen membership package.  The membership fee and any other fees are payable in advance by cash, debit/credit card or Direct Debit agreement.
2.2. Monthly instalments will be due on either the 1st , 8th, 15th or 25th of each calendar month or the next available working day by Direct Debit. Membership will continue on a rolling basis once the agreed contract period has expired. It is the responsibility of the member to cancel the direct debit agreement in accordance with the terms set out in clause 3 of the terms and conditions.
2.3. We may change the amount of your monthly payments, providing you are not within a fixed contract period. If we do we will write to you at the address you have given us 14 days before the changes take place.
2.4. Monthly fees are payable even if you do not use the gym.
2.5. The day rate entitles you to use the gym for one day only. It does not include entry to a class. A free day pass may be offered to customers at the discretion of the Empire Gym management. Customers will not be permitted to use more than one free day pass. All free day passes must be presented at the reception before entering the gym.
2.6. A weekly pass is valid for 7 continuous days from the date of purchase. It entitles you to use the gym at anytime for the 7 day period.  It does not include entry to a class.
2.7. An annual pass entitles you to use the gym for one year from the date of joining. It does not include entry to a class. It will not automatically renew.
2.8. Annual/weekly/day fees paid in advance cannot be refunded under any circumstances.
2.9. Members will be refused entry to the gym or a class if outstanding payment issues are not settled.

3. Cancelling Your Membership
3.1. Memberships cannot be cancelled prior to the agreed contract length. A membership may be cancelled once the final payment has been made; this requires 30 days notice in writing to Debit Finance (e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.). A confirmation letter will be sent back. Queries on cancelled memberships can only be dealt with when a copy of this letter is provided. Contact Debit Finance on 01908 422 007.
3.2. In exceptional circumstances a membership may be cancelled or frozen for a period of time whilst still under the agreed contract period. Please refer to the Direct Debit terms and conditions for your limited right to cancel.

4. Gym Rules.
4.1. You must comply with the gym rules/etiquette as detailed in this notice.
4.2. We may change the rules/etiquette at any time. We will post notice of any changes at the gym.
4.3. Members or guests must wear suitable clothing and footwear when using the gym facilities or attending a class.
4.4. Members or guests will not be permitted to join classes once the class has started. Class entry will only be guaranteed for members or guests who successfully book a slot in advance.
4.5. If Empire Gym has to cancel a class due to unforeseen circumstances, we will endeavour to provide as much notice as possible.
4.6. Empire Gym does not accept any form of threatening or abusive behaviour towards members, guests or staff.
4.7. Every member and guest must comply with the reasonable instructions of staff in the interests of health and safety and maintaining smooth running of the gym.
4.8. Only personal trainers approved by the management may use the facilities to train customers.
4.9. Members and guests must exercise due care in particular when using the facilities and/or equipment so as to avoid injury to themselves and others using the gym and those in any doubt about their physical fitness should seek medical advice before attending the gym. Empire Gym shall not be responsible for any injury occurring on the premises whether as a result of the use or misuse of the facilities and/or equipment provided by them.
4.10. Members and guests must accept responsibility for their personal property whilst on the premises and Empire Gym shall not be liable for any loss, damage or theft or personal property.
4.11. Anyone found parking in the allocated disabled parking spaces who does not hold a valid disabled badge will be requested to move immediately and Empire Gym reserves the right to terminate your membership.

5. Changing the Agreement.
5.1. We can change the agreement at any time. We will give you 14 day’s notice of this change in writing to the address you have given us.

6. Facilities
6.1. You are entitled to use only the facilities available for your category of membership package.
6.2. You may have to pay additional charges to use certain other facilities/activities at the gym. You can get a list of these from our website and reception. We can change these prices at any time.
6.3. Before using any exercise equipment or attending a class you must read and sign the Health Commitment Statement/Pre Activity Questionnaire. We offer a free supervised induction session when you join however you do not have to take up the offer.  We can refuse access to the gym facilities if we consider your health maybe adversely affected by the use of such facilities. In such circumstances you will be referred back to your GP for assessment.
6.4. Empire Gym may open/close earlier during public holiday periods. Facilities may also close for occasional special events. Notices will be displayed in the centre in advance notifying customers of any changes. No refunds will be available for these periods.
6.5. We may change gym opening times or withdraw any of the facilities at any time if we need them for events, tournaments, exhibitions or other special activities.
6.6. We may need to close a facility or part of it for repair/refurbishment on the grounds of health and safety or improving customer service. Fitness classes may also have to be cancelled due to unforeseen instructor unavailability. In the above circumstances we will use our best endeavours to:
6.6.1. Give as much notice as is reasonably practicable by displaying notices in the gym.
6.6.2. Arrange for alternative facilities during a period of closure.
6.7. Your membership does not give you priority over other users or guarantee the availability of facilities.
6.8. Empire Gymmanagement reserve the right to change the activity programme. Prior notice will be given in the gym relating to activity cancellations or the introduction of new sessions.
6.9. Promotions do not apply to existing members.

7. Membership Cards.
7.1. You must submit your membership card at reception when accessing facilities; otherwise we will charge you the standard day rate.
7.2. All members must have their photograph taken for identification purposes; this will be stored on Empire Gymdatabase. This information will solely be used by Empire Gym and will not be released to any third parties.
7.3. If you lose your membership card we will charge a fee to replace it.

8. Junior Members and Children.
8.1. If you are 16-17 (inclusive) your parent or guardian must sign this agreement on your behalf. By signing this agreement your parent or guardian agrees to be responsible for your behaviour and actions at all times and to pay us any amounts that are due on your behalf.
8.2. When you reach 18 your junior membership will end and you will automatically and immediately become a full adult member and must sign a copy of this agreement.

Empire Gyms Cookie Policy

What Are Cookies


As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies...

How We Use Cookies


We use cookies for a variety of reasons detailed below. Unfortunately is most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies


You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set


If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.


Third Party Cookies


In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; facebook, twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.


More Information


Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: 01778344579

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